Privacy Policy

This Privacy Policy (hereinafter referred to as, this ‘Policy’) describes the procedure and practices adopted in respect of collection, use, sharing, and protection of the information that may be obtained from users of the mobile Application named “SlashDr” (herein after, the “Application” or the “Platform”) through its Services (defined below). This Policy is binding on the Services rendered through the Application, in addition to the Terms of Service of the said Application, and the same is incorporated herein by means of reference.

1. CONSENT

By downloading, installing and/or using or causing the download, installation and/or use of the Platform (as more elaborately defined below) and its Service(s) (as defined below), the User (as defined below) voluntarily agrees to the following terms of the Policy as set out herein under.

2. DEFINITION

  1. “Applicable Law ” means all applicable: statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines or policies of the jurisdictions in which the Company, the Registered Physician and/or User are located and/or carry on any business or activities, administrative interpretation, directions, directives, judgement, arbitral award, decree, orders or Governmental Approvals of, or agreements with, any Governmental Authority and international treaties, conventions and protocols; as may be in force from time to time;

  2. “Company” for the purposes of this Policy shall mean Cureios health eapp Private Limited, a company incorporated under the Companies Act, 1956, having its registered office at 23, Santhosh Nagar Nanjundapuram, Coimbatore – 641036.

  3. “Database” shall mean the remote database created and used by the Platform to store the data or information.

  4. “Information” for the purposes of this Policy means and includes any information described under Clause 3 of this Policy, submitted by the User through the use of the Platform.

  5. “Platform” shall mean the mobile Application by name “SlashDr” together with all periodic updates thereon developed by the Company, as may be downloaded from Google PlayStore or Apple AppStore or such other permitted/authorized Application store.

  6. “Registered Physician” means a person who possesses any of the Government of India recognized medical qualification and who has been enrolled in the register of the respective Council viz., Medical, Dental, Siddha, Ayurveda, Unani or Homeopathic Councils or the Board of Indian Medicine or any such Council, Board or any other statutory body recognized by the Government of India, consulting or attending to a User. For the purposes of this Policy, persons claiming under a Registered Physician and/or those persons that may have access to the Information collected via the Platform, through such access provided to the Registered Physician (either on their behalf or otherwise), would be deemed as Registered Physician and their use of the Platform for any purpose as may be necessary, would be deemed as use of the Platform by the Registered Physician.

  7. “Service(s)” shall mean any and/or all service(s) available to a User (other than a Registered Physician) through the Platform, as more elaborately defined in the Terms of Service for the Mobile Application “SlashDr”.

  8. “User” for the purposes of this Policy shall mean to include any person who uses the Platform or causes the use of the Platform other than a Registered Physician, to receive Services as provided through the Platform.

3. COLLECTION OF USER INFORMATION

  1. Information is collected through the Platform for the purposes of providing Service(s), and to enable the designated Registered Physician to provide their professional services to the User, together with meeting compliance with statutory requirements for such Registered Physician.
  2. Information may be collected directly from the User or through any permitted third-party.
  3. The following is an illustrative, not exhaustive, list of Information that may be collected from the User:
    1. Name
    2. Gender
    3. Date of birth
    4. Age
    5. Marital status
    6. Address
    7. Phone number(s)
    8. E-mail address
    9. Password
    10. Medical records
    11. Medical history
    12. Demographic information
    13. Picture
    14. Any other personally identifiable information
  4. The Platform may also collect information about mobile network service provider and geo-positioning of the User, device, meta-data from mobile device.

4. USAGE OF USER INFORMATION

  1. Information collected may be used for the following purposes:
    1. To provide Service(s).
    2. To enable the Registered Physician to provide their service to the User
    3. To contact/communicate with the User.
    4. To customize the Platform, improve the User interface and experience of the User and add such other additional features / options suitable for the services provided to the Platform.
    5. To send reminders relating to the Service(s).
    6. To provide location customization
    7. To provide information collected or generated by the Registered Physician for offering their professional service to meet their respective statutory obligation in recording and retaining patient information
    8. To enable video conferencing with Registered Physician.
    9. To generate report on the usage of the Platform and it Services.
    10. To create non-personally identifiable information towards adding or incorporating additional / facilities on the Platform, as determined by the Company from time to time
    11. To create non-personally identifiable information for third-party data analytics, business intelligence and such other purposes, as determined by the Company from time to time.
    12. To develop business/ Artificial intelligence, data analytics, and for academic research of Registered Physician, where necessary and expedient.

5. SHARING OF USER INFORMATION

  1. Information collected may be shared for the following purposes:
    1. With the Registered Physician(s) for enabling them to provide their service.
    2. With third-party payment gateway for enabling them to provide their service for the in-app payments.
    3. With third-party service providers as may be identified by the Company to perform functions in support of and/or in order to aid the provision of Services(s) under the Platform.
    4. With law enforcement agencies and/or judicial forum, as may be required under law
    5. With a third-party agency, as may be identified by the Company, for purpose of fraud detection and control.
    6. With any person in response to orders of a Court of law or legal process or sub-poena.
    7. With any authority under the appointed under Applicable Law for compliance under such Applicable Law as may be binding.
    8. With employees of the Company on a need-to-know basis.
  2. Data-mined or De-identified information may be shared with third-party for marketing, advertising, research or similar purposes.

6. RETENTION OF USER DATA

  1. All Information collected through the Platform shall be retained by the Platform in the Database until the User’s account with the Platform remains in existence, and for such period as may be required under law for time being in force.
  2. Any Information, collected through the Platform, deleted by the User shall be retained by the Platform in the Database for a period of 90 days from the date of such deletion, and shall thereafter be deleted from the Database permanently unless it is required to be maintained by any law for time being in force.
  3. Clause 6.1 and Clause 6.2 do not apply to the data-mined or de-identified information or other non-personally identifiable information derived from the Information.

7. PROTECTION OF USER INFORMATION

  1. The Platform has employed reasonable security protocols, physically and technically, to ensure the safety and security of the Information from loss, misuse, and unauthorized access and destruction. The User must also ensure to follow safety protocols from the User’s end to ensure the security of the Information. However, no system is fool proof that can guarantee 100% security. Therefore, the Company or the Platform is not responsible for loss, destruction, misuse, unauthorized access etc. of information by third-party.

8. CHANGE TO PRIVACY POLICY

  1. This Policy may be revised or updated from time to time, and the User shall check the Policy frequently. In the event of any significant change to this Policy, the User shall be intimated through a message in the Platform and/or e-mail to the address provided, about such change, and consent of the User may be obtained the revised version of this Policy, if required under law. Continued use of the Platform and/or Service(s), after the intimation of the change to this Policy, shall constitute express consent to such change.

9. LINK TO THIRD-PARTY APPLICATIONS OR WEBSITES

  1. The Platform consists of links to third-party websites or applications including but not limited to payment gateways and video-conferencing applications. User’s usage of such websites or applications is not governed by this Policy. The Platform is not responsible for the collection, usage, sharing and protection of information disclosed by the User to such third-party website or applications, and the Platform has not control over such information.

10. GRIEVANCE OFFICER

For any grievance in relation to or violation of this Policy, please contact the following person:

Grievance Officer
Cureios Health Eapp Private Limited
a company incorporated under the Companies Act, 1956,
having its registered office at 23, Santhosh Nagar
Nanjundapuram,
Coimbatore – 641036.
grievances@slashdr.com